In this role, the selected candidate will define the To-be state of business process and workflow as expected by customer (user and IT teams) along with thought leadership inputs, refinements and improvements which will help the customer to achieve objectives faster and in efficient manner.
In this role, the selected candidate will lead Operational Excellence using CI principles, tools, methods, and techniques, in direct support of achieving business goals, improved performance, and decreased cost.
In this role, you will work closely with Quality and cross-functional teams to identify adverse trends to Quality and systemic issues, to ensure true root causes are identified to determine area of culpability.
In this role, you will be responsible for thoroughly understanding the data required to support a robust BPM system and define the best way to instantiate this data in the Pega and associated reporting platforms.
The ideal candidate will leverage existing experience with automation and configuration management to design and implement mechanisms for build, test, delivery and deployment of Behavioral Analytics products and services.