In this role, the selected candidate will ensure client support and satisfaction at a professional level with minimal supervision, answer questions and resolve client issues relating to products and services.
In this role, you will lead client team members and partners with other internal specialists to provide clients access to the full array of US Trust capabilities and services, as required to meet their specific needs.
In this role, the selected candidate will be ensuring quality delivery and support of all services to assigned clients and/or channels operating primarily in the investment services and financial institution market.
The Software Client Leader (SCL) will have responsibility for the software client relationship with customers in the assigned territory. The SCL will lead their extended software team and act as the focal point to the client, with responsibility for selling the entire software portfolio to the assigned accounts in the territory.
As the SCR, you will be responsible for the development and closing of highly complex information technology solutions while interacting with senior client executives, which can include the CEO, CFO, CIO, Board of Directors and evaluation committees.
In this role, you will act as largest security providers in the world, helping financial institutions protect against fraud and other malicious activity using some of the most cutting edge technologies available including advanced forensics, remediation, and cognitive systems.
In this role, you will oversee a team of Client Service Managers with segmented clients [Structured Finance/Speciality Products/Asset & Collateral Admin/Conventional Finance] for all 1) service delivery related matters, 2)servicing of client inquiries, escalation of client issues, conducting annual client reviews from a service delivery perspective, 3) the monitoring and administration of client service issues including SLA's, indenture guidelines, processing activities, overdrafts, and cash balances.