Drives continuous improvement in application performance, reliability, compliance, and efficiency. Proactively drives solution usage and simplification with business partners. Consistently grows expertise in business processes and enabling technologies.
Maintain uptime data, root causes for application outages. Application has a large customer base of 1500 users and 90,000 connected devices; monitor runtime application metrics and perfrom proactive maintenance as needed.
Provide level of effort estimates for any work activities as it relates to functional enhancements or projects.Continue to build system knowledge not just within our team but across the organization with the goal of building a better understanding on how data assets should be designed and architected.
Understanding and facilitating the integration of business processes, people, and relevant technology, in order to identify, configure, and communicate useful information, and to provide practical business counsel to support project teams across the enterprise.
In this role, the selected candidate provides first level assistance for defined problems and escalates tickets/calls as necessary; supports both internal and external users with technical and application issues. Monitors phone and email queues