The Sales & Operations Planning Analyst is responsible for developing the necessary inventory plans and supply requests to meet availability goals of General Merchandise (GM) for a defined geography over the operational timeline associated with that product line (next 12-24 months).
Provide ongoing and value-added operational risk consultation to LOB partners to influence process changes and management support with balanced and effective solutions. Prepare written analyses and reports to management and the Risk Committee of the Board.
The Analyst position within Retail Operations Mass Markets is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers.
Perform ongoing monitoring of Product Operations business unit processes to determine whether services are delivered according to specified requirements. Review a representative sample of in-process or completed transactions to identify errors or defects according to established policies and procedures.
Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for clients.