This request is for 1 service desk related support staff for the agency to establish an independent service desk function. Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff in both one-on-one situations, and in group environments.
In this role, you will maintain maximum availability to act as the first and central point of contact, documenting incidents and requests in an automated problem tracking system. Coordinates incoming calls, emails, and other client contacts in a call center environment.
The Service Desk Technician provides primary and advanced client support by taking calls, answering email, responding to tickets, answering support related questions, performing desk-side support, and participating in cross-team projects.
The selected candidate will ability to objectively communicate with employees through complex and emotional issues.materials. Ability to make recommendations to effectively solve problems, in line with growing company needs.
In this role, you will perform installation, repair, configuration and testing of moves, additions, changes and disconnects (MACD) on various Nortel, Fujitsu, Alcatel and similar products to support customer optical, electrical, voice and data services.
In this role, you will coordinate shipments for accounts to ensure efficient deliveries while maximizing shipping container capacity; maintain a high level of professional and ethical standards in all business interactions.
In this role, you will be responsible to perform a variety of technical assignments to help meet production requirements such as constructing, repairing, testing, troubleshooting electro-mechanical assemblies.