Participate in industry functions, seminars, and round tables to stay current with industry; interacts with development to enhance/refine company products in areas of expertise; delivers high quality technical company presentations and demonstrations in area of expertise.
Provide technical support to customers via phone and email for Tripwire products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if research exceeds 30 minutes.
In this role, one will partner with the product developers within key accounts to specify company product applications in all new product development initiatives. Expanding existing account relationships is a key to success in this position.
As a Senior Software Engineer, you will collaborate with economists, research scientists and SDEs across the company to develop, test and deploy services that implement a wide range of econometric models.
The Sales Engineer is responsible for providing industry expertise technical support and presenting technical solutions to the sales and business solution teams that result in retaining and increasing revenue and clients.
Respond and engage on all incoming customer inquiries with a sense of urgency. Prioritize cases according to our severity descriptions. Quickly transition Critical/Pre-Critical/Quartile 1 customer cases to Tier 2 Engineers.
Assist during all phases of the customer lifecycle, including pre-sales, on boarding, technical integration, and post integration support and sales stages. Primary focus will be project delivery and ongoing management and support.
Convey and document technical requirements to prove business value across large organizations within associated sales region. Address any and all pre-sales technical questions related to the full POC cycle.