Work with technical support engineers, customers, sales teams and internal partners to gather escalation information and customer/business impact as needed; interaction required with PMs, DEV, stakeholders in case of complex issues.
Provide you the opportunity to learn about virtually all other systems in the company (crm, order infrastructure, aws services, etc.) as well as opportunities to pioneer solutions to high visibility challenges.
The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.
Responsible for contributing to project teams, troubleshooting operational issues, providing technical solutions to operational problems, implementing new products, modifying existing products and services, and the overall upkeep and maintenance of designated areas of engineering.
The team is looking for a passionate, result-oriented and operationally focused Support Engineer to support the fast evolving Financial Accounting eco-system. You will have enormous opportunity to work with multiple, complex systems, analyzing and identifying common patterns and driving the teams towards resolution to have a positive customer experience.