In this role, the selected candidate will be responsible for multiple projects or large complex projects with cross functional teams and business processes. Demonstrate expert knowledge in multiple technical and business functional areas as well as performing a larger leadership role in the organization.
In this role, the selected candidate will create virtualized service models using CA/ITKO LISA services; create scripts for testing of services using SOAP UI, Client Service Test, or equivalent toolset.
The Digital and Device Customer Service (D2CS) vision is to create innovative support experiences for customers of Amazons devices and digital products, through intelligent self-service solutions and a world-class tech support organization. To realize this vision, our D2CS Knowledge Management Help Content team leverages multiple specialties including content strategy, multimedia and localization solutions to deliver innovative, immersive and dynamic self-service help content for customers.