Crystallize action items, deliverables and owners, and hold key contributors accountable, and escalate as required to Special Projects leadership; prepare and distribute Weekly Project Updates with status codes (RYG) and path to Green (PTG) for MVP project deliverables.
Develops and manages a volunteer program to meet the workforce model and to enable delivery of SAF programs and services. Provides supervision of both paid and volunteer staff. Helps ensure volunteer staff ratio reflects the diversity of the population being served.
Discover opportunities for and influence change and rally adoption; drive alignment towards these changes using the organization V2MOMs (Vision, Values, Methods, Obstacles and Measures), our 6 month planning cycles and through influencing team backlogs.
Work closely in partnership with the Customer and Limeades Account Managers, Strategic Account Executives, Solution Engineers, and Configuration Specialists to ensure all contractual commitments are met for all Customers you will serve
Manage risk, escalate issues as appropriate.
Develop, manage, and coach Program Managers through daily contact, site visits to schools, weekly check-ins, beginning of year goal setting and planning, midyear and end of year performance reviews and professional development opportunities.
Lead the transformation to a common operating model for Enterprise Services through a team of global Operations Program Managers in conjunction with strategic Corporate partners (Offerings Teams, Services Business Operations, Services Business Desk, Finance, IT).