Gather information, conduct analysis, troubleshoot and resolve or recommend resolutions to customer problems. Issues to be resolved require a broad range of troubleshooting skills related to: software functionality / configuration, hardware, networking and general technical issues.
Ensure that our applications and infrastructure are designed and implemented to the highest security standards thus maintaining and enhancing customer trust. Experience troubleshooting applications and infrastructure in an enterprise environment.
Responsible for software architecture, development, testing and integration with web and database servers. Develop software to automate deployment and server infrastructure management. Automate test cases, debug and fix errors in server applications and infrastructure.
Provide technical support to customers via phone and email for Tripwire products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if research exceeds 30 minutes.
Respond and engage on all incoming customer inquiries with a sense of urgency. Prioritize cases according to our severity descriptions. Quickly transition Critical/Pre-Critical/Quartile 1 customer cases to Tier 2 Engineers.
A delightful yet powerful user experience is core to Mixpanel. Balancing those goals alongside speed of execution demands a rare set of talents. Youll work closely with our design team to build and iterate on creative new ways for our users to extract actionable information from their raw data.
As a Development Support Engineer, youll be helping our clients resolve their issues on several WO products that enable media companies to manage their operations and sales departments efficiently. In a sense, youre the bridge between our customers and our product support and development teams. This is a perfect opportunity for someone that has strong technical and interpersonal skills.