In this role, you will be responsible for all manner of technology including but not limited to supervising the Help Desk Support Technicians, delegating tickets and ensuring SLA's are met, managing the Windows Server environment, Active Directory, Exchange, Group Policy Objects, and server virtualization.
Oversee the development and implementation of educational materials, processes, procedures, tools and standards which enable the efficient, effective, and appropriate delivery of service to our provider accounts based on provider designation.
As a Network Engineering manager you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best ROI. This includes measurement of our project plans, build schedules, issues, and cycle times.
Providing leadership and support to the Operations & Engineering network security team designing, implementing and operations of security devices (firewalls, IPS , IDS, VPN, security logging and monitoring tools).
The Senior Product Manager is an expert on buying, planning and logistics. The ideal candidate must be able to leverage this expertise to articulate and advocate initiatives for business and customer experience improvement, while working across North American retail, operations and technology teams to implement new features and functionality.