Develop, implement and evolve processes and structures to ensure effective and compliant business systems and operations. Manage and modify as needed standard operating procedures for project set up, operations, reporting, QA processes, and documentation procedures.
Lead the transformation to a common operating model for Enterprise Services through a team of global Operations Program Managers in conjunction with strategic Corporate partners (Offerings Teams, Services Business Operations, Services Business Desk, Finance, IT).
Partner with internal stakeholders and agencies to execute all contextual and data enabled advertising campaigns, ensuring high quality and on-time delivery to maximize revenue and client satisfaction.
Serves as a strategic and working partner with the Medical Director, Vice President and senior clinic leadership to develop and achieve division plans for financial performance, clinical quality, service excellence and patient centered priorities.
Responsible for all matters relating to personnel, specifically but not limited to: recruitment, hiring, termination, salary determination, disciplinary and other personnel actions, interfacing with SCCA and UW Medicine HR Departments.
The successful candidate must value collaboration and transparency. He/she must have superb communication skills and interact with senior people in the health care field, in many countries of the world. The new Director must embody these values as he/she carries out assignments in support of HVTNs mission and goals. The Director reports directly to the HVTN Principal Investigator (PI), the co-PIs, and the Executive Director.
Identify and own organizational and People needs to deliver business objectives. Offer thought leadership and proactive solutions, with insightful data that guides decision-making and measures effectiveness.
The Director of Operations will resolve operational, human resources and customer service issues as they arise; work hand-in-hand with the CEO to understand and implement the vision and strategy of the business.