In this role, the selected candidate will be responsible for operations and support of the Companys enterprise-wide financial planning & analytics environment, which is primarily based on Cognos TM1 and BI platforms.
In this role, the selected candidate will provide custom solutions by using existing company Engineered Solutions or through the design and development of custom engineered systems to meet the customers requirements.
In this role, the selected candidate will resolve or escalate client contacts by providing information and support or engaging the appropriate technical resources; write and maintain user documentation and learning resources.
In this role, support engineer will work very closely with the software development team to provide the needed support to the customer. The support engineering role requires monitoring and responding to customer issues/queries on Forums, GitHub, and over email.
The Electrical Engineer 2 will perform electrical engineering product support This position will assist in troubleshooting support for production and manufacturing, root cause investigations for field returns and follow on redesign and qualification activities.
As a Support Engineer on the E-commerce platform team, you'll represent Amazon and E-Commerce Platform as you manage and resolve technical inquiries from category managers, category leaders and Seller Support team that want help using our services to sell and buy on our websites worldwide.
The successful candidate will possess strong technical skills, strong business judgment, strong communication skills, be highly proficient in advanced SQL and have a genuine curiosity and passion for learning.