Proactively work towards reducing in-coming communications and lead planning efforts to scale the contact center to handle a changing volume of incoming phone calls, chats and emails and other points of communication.
Directs an organization's facilities department. Oversees the functioning of building systems including mechanical, electrical, fire/life safety, and elevators. May manage the maintenance of buildings and grounds.
The Director of Case Management is responsible for evaluating staffing levels and budget management at each facility. The Director of Case Management is accountable for executing, monitoring and evaluating system and site initiatives.