Responsible for the overall direction, coordination and evaluation of this section. Supervisory responsibilities to be carried out in accordance with applicable laws and the organization's policies.Interviewing, hiring, training, planning, assigning, and directing work.
The Business to Business (B2B) Customer Service Supervisor is accountable for order management of our Retail customer channel and leads a team who provides comprehensive support for B2B customer inquiries, service programs and orders. This position manages policies, procedures and processes for the department and is accountable for understanding and meeting customer expectations. This position is responsible for the quantity and quality of the work output of the team to achieve organizational goals, strategies and measures.
In this role, you will provide leadership by ensuring support to manufacturing in the areas of communication, teamwork, and product quality concerns. Ensures that all IPI's and MQT's are adequately trained and aware of all procedural changes. Oversees the ongoing development of the staff, delivering performance feedback on a regular basis.