Position supports the CTO to provide oversight and manage the day-to-day processes for selecting technology projects, evaluating technology priorities, assessing overall project performance, and tracking funds.
Researches, organizes, writes, edits, and produces technical data for major publication projects. Organizes material and writes descriptive copy according to standards regarding order, clarity, conciseness, style, and terminology. May participate in the establishment of style guidelines and standards for texts and illustrations. May provide work leadership for lower level employees.
The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel.
We support the federal client's Program Management Office to mature capabilities in program and program management, knowledge management, and facilitating improvements to their multiple SharePoint sites
Respond to inquiries in a timely and efficient manner helping reduce the time associated with incident resolution. While the main focus is supporting AMS, during high demand periods, the candidate will be responsible also to address overflow calls related to other applications and processes as needed.
The Technical Support Analyst I provides technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products.
In this role, you will initiate and complete performance and functionality testing of all enterprises operating system builds by using automated testing tools and also provides related troubleshooting assistance to desktop support teams.