Provide technical support via phone and email for SmartDrive Systems products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions and follow issue through to successful resolution.
The Sales Engineer is an integral part of the national sales team and will provide pre/post-sales technical support to target channels and customers, functioning as a technical liaison for partners and customers.
As a Sales Engineer, you will actively drive and manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical adviser and product advocate.
The Technical Targeting Developer (TTD) is a key role within the mulit disciplinary agile development team leveraging the expertise inherent within the software development skillset coupled with the expertise of Digital Network Intelligence (DNI) targeting to more rapidly deliver solutions in an ever increasingly technologically driven world.
Technical Operations Engineers will support the customer with technical analysis relating to computer systems, networking and non - standard technical solutions providing all manners of design and construction of tailor-made networks, tradecraft solutions, the support and maintenance of those products, as well as the support and maintenance of operational networks and systems.
Responsible for providing initial remote troubleshooting support to customers and personnel. This person must have strong call center skills, and be capable of clearly communicating issues and impact across multiple groups, including customers. Ability to analyze complex customer problems, assess the scope of impact, identify options for problem resolution and act to resolve issues or escalate as appropriate.
Performs complex systems development and design work that may include logic design; I/O design; firmware development; model formulation; manufacturing and development cost projections; computer architecture analysis and design; and analog or digital systems engineering.
Direct touch sales combined with experience working in a matrixed organization and working with partners to maximize results; drive double digit revenue growth through new project identification, creation, and attach opportunities.