Responsible for the direction of the Help Desk overseeing the management of phone and in-person support to users in the areas of e-mail, directories, standard desktop applications, and applications developed or deployed for the client.
The System Administrator for the Security Cooperation Enterprise Solution (SCES) Program will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards.
Contribute on growth of the company development; participating in RFP response as needed; PowerPoint presentation to new clients, drafting white paper, meeting with new client and find potential opportunities; billable for part time assignment.
Lead and coordinate key strategic development and functional services to support department objectives and organizational goals; manage department finances, including budgeting and control of salary, non-salary, and capital investment expenses.
Manages a team of support personnel who troubleshoot IT issues for 1500 EOIR users; implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
Responsible for handling higher level technical issues and point person for technical escalation for complex hardware, software and network related problems. Provides training and guidance to less experienced help desk personnel.
Provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets looking for a Mechanical Service Manager.