Plans, develops and implements quality monitoring processes for phone, chat and e-mail responses, monitoring at least one type of interaction for each Knowledge Advisor each month, in most circumstances .
The Human Resources Manager is responsible for managing Human Resources administration, activities and programs for assigned area/region in alignment with established strategies, policies, procedures, federal, state and local laws and government regulations.
Work closely with senior leaders and managers to provide expertise and hands on support in multiple areas including: workforce planning, on boarding, phase ins/phase outs, employee retention, employee relations, management coaching, performance management, terminations, and change management.
The successful candidate will provide both leadership oversight and individual contribution on a variety of human resources programs, policies, and practices that enhance the employee experience, expands the organization and minimizes corporate risk.
The HR Administrator will grow to become an essential business partner to the Americas region. The individual must have strong collaboration skills, tough-mindedness, a sharp eye for talent, team building skills, unquestioned integrity and confidence to effectively handle relationships and sensitive HR issues.
Identify critical focus areas for analysis and applied analytics, then use the information to provide integrated HR solutions. Advise clients on all HR Consulting activities and connect the business to the appropriate COE to facilitate solutions.