Perform inspections and witness tests applicable to discipline to determine acceptability of work as required; maintain work performance records, inspection records, and other related items, and insure correctness.
Monitor adherence to quality standards in development, testing and business processes and able to produce quantifiable metrics to measure success; ensures test deliverables are prepared per enterprise guidelines
The Quality Management Unit Manager is responsible for overseeing and leading the GHSC-PSM Quality Management Unit (QMU). This may include involvement, as requested by project leadership, in strategic planning, development of organizational objectives and establishment of project goals which are the basis for defining the process requirements necessary to establish and maintain the GHSC-PSM Quality Management System (QMS).
Establish and maintain standard processes, supported by a consistent infrastructure to support business customers.Partner with Business Groups and programs to establish and maintain corporate assessments and certifications.
Responsible for verifying that each contract products follows a defined process which is in conformance with contractual requirements. Formulate and implement a continuous quality improvement program across the contract that supports process.
Plans, develops and implements quality monitoring processes for phone, chat and e-mail responses, monitoring at least one type of interaction for each Knowledge Advisor each month, in most circumstances .
Provide advice and counsel to Purchasing in connection with the selection of vendors and purchase of materials; request the R&D department for required or changed material specifications; arrange where necessary for inspection of vendors' plants to ensure conformity to specifications and adherence to stated manufacturing process.