Perform inspections and witness tests applicable to discipline to determine acceptability of work as required; maintain work performance records, inspection records, and other related items, and insure correctness.
Establish and maintain standard processes, supported by a consistent infrastructure to support business customers.Partner with Business Groups and programs to establish and maintain corporate assessments and certifications.
The Quality Assurance (QA) manager will be responsible for developing, implementing & sustaining the Quality Management System (QMS) for Aireon. The Quality Assurance (QA) manager plays a crucial role in determining, developing and maintaining the internal & external quality procedures, standards and specifications.
Monitor adherence to quality standards in development, testing and business processes and able to produce quantifiable metrics to measure success; ensures test deliverables are prepared per enterprise guidelines
Responsible for verifying that each contract products follows a defined process which is in conformance with contractual requirements. Formulate and implement a continuous quality improvement program across the contract that supports process.
Plans, develops and implements quality monitoring processes for phone, chat and e-mail responses, monitoring at least one type of interaction for each Knowledge Advisor each month, in most circumstances .