The right candidate will be able to integrate solid product, UX and business understanding with in-depth knowledge of Salesforce Sales and Service Clouds, Data Architecture, API capabilities, Business Process and Workflow.
Responsible for the development of specific marketing plans, communications, and activities for specific product(s) or product line(s) to establish, enhance or distinguish product placement within the competitive arena.
Responsible for the complete product development process for bringing a new product to market, including defining customer requirements, defining technical product specifications, product documentation, and training content for sales and technical teams.
Develop models and databases to forecast revenue, volume, and churn trends; predictive analytics experience a plus; analyze product revenue and volume trends, and develop strategies for maximizing product revenues in the portfolio.
The successful candidate will provide both leadership oversight and individual contribution on a variety of human resources programs, policies, and practices that enhance the employee experience, expands the organization and minimizes corporate risk.
Act as technical resource for standard questions posed by internal/external customers, i.e., plan design and adoption questions. Research and develop responses to non-standard technical questions/issues posed by internal/external customers.
This position will be responsible for the Product Lifecycle Management process and will be responsible for working with other product managers/developers and the project managers to complete all required documentation in the process.
To be successful in this role, you will want to be organized and effective in communicating plans, requirements, results and information to customers at a variety of management levels and technical backgrounds.
Maintain excellent high-performing teams and proactively ensure client KPI's are executed consistently by addressing retail issues on an on-going basis; oversee effective and efficient retail routing and approve all related routing decisions for an assigned region.