The Senior Network Operations Manager will be responsible for the day-to-day activities of the Global Command Centers Network Operations Service Desk. The NOC Director will be responsible for managing Technical Analyst Teams, Events Management and Operational Analyst Teams.
In this role you will be looked on as an experienced, independent thinker, bringing in best-practices from the outside to implement and drive process and tools enhancements for post-sales installation, operations, and support teams across the nation.
In this role, you will manage the functional responsibilities of Subject Matter Expert ( SME ) support, Promotions and Proposal Support, Business Intelligence and data management, and Federal Classroom training programs.
In this role, the selected candidate must have an experience leading an operations center in a high stress, multi-tasking environment; solid knowledge of ITIL Incident, Problem, and Change Management practices.
In this role, the selected candidate will work with all levels of MVH internal Subject Matter Expert (SME) management and WPS corporate units for Mailroom, Imaging, and Electronic Data Interchange (EDI).
The Senior Director of Network Operations is responsible for the NOC (Network Operations Center), SOC (Security Operations Center), and must have a deep understanding of the College Boards business and be able to build strong working relationships with all levels of staff and management across the organization.
In this role, the selected candidate must have in-depth knowledge, articulation and understanding of the full Mortgage life-cycle / workflow (origination, underwriting, fulfillment, use of outside vendors, secondary market, servicing, sales, building, workflows, etc.).
In this role, you will be responsible to oversee and maintain a functioning and consistent organizational structure for the finance & operations (f&o) team and identify and allocate staff and resources to provide the necessary support to home and field office operations.
In this role, you will be responsible for defining and managing the detailed technical roadmap for features that will enhance the stability, security, and quality of service company is delivering as part of all software as a service solutions.
In this role, you will be responsible for maintaining high standards of all activities within the facility(s). Ensure that the quality management system procedures and processes are implemented and maintained.
In this role, you will be responsible for marketing related reporting and analytics; process building / refinement; planning and budgeting ( in conjunction with corporate marketing / marketing leadership ); marketing technology selection, implementation, governance and roadmap development; data management; best practices syndication; and marketing skills development.