The Help Desk Administrator will maintain and monitor the operations of all JIOR network systems and servers from the Primary Network Operations & Security Center (NOSC) and develop/maintain Backup Standard Operating Procedures (SOPs).
In this role, you will be responsible for handling higher level technical issues and point person for technical escalation for complex hardware, software and network related problems. Provides training and guidance to less experienced help desk personnel.
In this role, you will be responsible for opening, tracking and closing trouble tickets that ensures problem ownership and promotes end user satisfaction. Tracks activities of field engineers to who tickets were assigned.
Under general supervision, responsible for providing second level telephone support to end-user community on hardware, software and network related problems, questions and/or issues. Troubleshoots determine problems for operating systems, applications and remote access, email and telephone and wireless issues.
In this role, the selected candidate will execute strategic direction that is aligned with divisional goals and communicate to all team members including management staff in their respective functions.
In this role, you will be responsible for data entry and gathering of manufacturing and print specifications instructions into the systems used for communication, scheduling, estimates and producing the customer finished product.