In this role, the selected candidate will develop on-going relationships with potential clients and current members to help them determine insurance needs, program eligibility and assist with implementing programs and enrollment.
The Team Leader is responsible for providing effective leadership to meet the claim service needs of customers, including clearly communicating Corporate/Claim Department goals and objectives as they relate to the Claims Auto Physical Damage Dept.
The Service Desk Analyst will troubleshoot, diagnose and resolve incidents received, and escalate issues as necessary. Analyst will also install, configure, administer and support the network status monitoring tools.
This position is responsible for working with customers on the resolution of fundamental power system simulation challenges and if needed shepherding the resolution through subject matter experts, application owners, trainers, or other technical resources.