Serves as technical and subject matter expert for initiatives involving the end to end life cycle of customer touch points, including web, phone/IVR, social media and traditional correspondence channels.
Elicit and document requirements using a variety of methods including interviews, document analysis, requirements gathering meetings, surveys, site visits, business process descriptions, use cases, user stories, business analysis, and task / workflow analysis.
The Business Intelligence Engagement Associate (BIEA) works with various Healthgrades teams and marketing contacts within hospital clients using Healthgrades Business Intelligence platform tools to assist in fulfilling the clients marketing and reporting needs.
Leads, supports and facilitates requirements and design sessions. Documents business and functional specifications used for software design and development including software traceability matrices and use case diagrams.
Previous experience with customer enrollment data and workflows including the acceptance and processing of enrollment files from the NY State of Health, Maximus and Dept of Social Services (Roster processing).
Provide trouble shooting and technical assistance to user community. Provide training on new applications and for new employees as required. Maintain adequate documentation on interfaces and job streams.
Experience working with others to analyze problems and to create and maintain reports; demonstrated experience troubleshooting data issues and validating results; ability to effectively translate user requests into reporting specifications.
Provide data element naming consistent with standards and conventions and ensure that data dictionaries are maintained across multiple database environments (e.g., host based, client server, distributed systems, Web and e-commerce).
The functional business analyst, part of a team of three, is responsible for the functional understanding of the various information systems that support the business processes of the Registrars Office.
Working with existing IT processes and procedures, guide the upgrade to the existing SAP-based R&D product introduction data management tool, delivering enhanced ease of use, standardized reporting tools, improved data standards, and increased accessibility and reliability of data.