Successful candidates will offer a strategic perspective, sound business judgment, deep analytical capabilities, and a collaborative working style all that with a roll-up-the-sleeves, action-oriented mindset to have impact in our fast-paced never-boring environment.
Manage the contract renewal process by analyzing the customers' various products, billing models and tier/minimum commitments proactively so as to provide renewal proposals directly to customers prior to each renewal period.
Sr. Quality Assurance Analyst focuses on developing and executing software test plans to identify software problems and their causes. This position is fast paced and ever changing, requiring flexibility, initiative, and effective management of changing priorities.
The focus of this position is to provide customer service via phone and electronic means on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
Use analytical approaches such as Variable Analysis & Segmentation, Net Present Value and Forecasting, test and learn techniques, alongside strong data extraction skills, to suggest how we might optimise strategies.
Develops, modifies, applies and maintains quality evaluation and control systems and protocols for processing materials into a partially finished or finished materials product for the ALCS-R Program. Required to manage and control program configuration as well as manage and control the configuration of contractors.
Responsible for the day-to-day administration and monitoring associated with an advanced multichannel dialer system. Research, identify, and act as liaison with other business units for more effective calling, chat, email, and inbound campaigns
Responsible for preparing, analyzing and reviewing program performance measurement and cost variances; provide cost control and financial support for program management and program cost control managers.
Analyze the entire organizational process ranging from management, operations and production, to determine whether the strategic plan set forth by executive management is followed along with policies and procedures.