Interfaces with teams to develop relationships and collaborate with IT and SMEs to establish vision and analyze usability and performance needs with distinction between user requests and true underlying needs.
The Salesforce Systems Analyst will work closely with clients and management to analyze and report significant data relating to daily workflows. Will work collaboratively with project managers, developers, and system administrators to implement CRM customizations and solutions.
Reviews, analyzes, and evaluates business systems, processes, and customer needs. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.