Responsibilities include gathering and analyzing the requirements from business users, mapping the business requirements to software solution and creating functional specifications, use case scenarios and process flow diagrams.
Work with business process owners and customers to analyze and solve business problems. Works on complex and high impact issues. Understands business objectives and problems, identifies alternative solutions, performs feasibility studies, cost/benefit analysis and suggests the best course of action.
Working as a member of the Big Data/IOT team, the Data Scientist will coordinate the development of analytical infrastructure and computational and statistical capabilities to enhance business results and decision making.
This role also supports strategic enterprise call routing initiatives that are a result of Risk & Control approved projects and technology infrastructure decisions necessary to support CCB Call Centers and the Service Transformation Roadmap over the next several years.
The Business Engagement Analyst will be highly engaged in various projects that consist of bridging business needs and IT solutions; perform business analysis for IT requests and document business and functional requirements.
Act as a liaison between IT and the user community to identify areas of efficiencies, manage Corporate Initiatives and Industry Mandates, test and implement changes/enhancements related to Revenue Accounting processes.
Serve as an instructor and training developer at JHATC. Instruction tasks include conducting platform instruction, small group instruction, test/evaluation administration, and counseling and assisting students.
Gather data from various sources to document, trend and analyze data necessary to complete projects in assigned area. Generates various monthly, weekly, daily or ad hoc reports that enable management to control and analyze operations.
Provide problem resolution of customer issues reported via the IT Service Desk System in compliance with applicable SLA. (Service Level Agreement); provide support to junior staff members who cannot find resolutions to open issues.
Serve as technical advisor to clients in assigned subject areas, recommends functional changes, and identifies areas for further investigation; generate recommendations in the form of technical briefings, reports, and other major documents provided to senior level client personnel.
The BI Developer will provide continuous improvement efforts to enhance data transformation and manipulation performance while providing increased functionality and support to production information systems based on the business needs.