The Systems Engineer is responsible for being an integral member of the team that addresses key activities as they relate to platform technical support, implementation and customer service of the Salesforce.com cloud technology.
In this role, the selected candidate will work with minimal assistance to troubleshoot, maintain, configure, analyze, test, scope, estimate and design technical and non-technical solutions required to satisfy clients' needs.
In this role, the candidate will be a key contributor on a multi-functional team of System Integration & Operations, responsible for setting up 3G/4G Core and Radio Access network Technologies, bring up equipment on software loads delivered by telecom vendors for RAN & CORE products, troubleshooting SW/HW issues as well the customer's issues.
In this role, you will responsible for entail application/OS upgrades, performance tuning, problem resolution, storage administration, security administration, capacity planning, policy administration, change management, disaster recovery, backup planning and systems analysis.
In this role, the selected candidate will quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for customer and internal needs; build greenfield environments for clients for deployment into new and existing infrastructure.
The Engineer will report to the System Network Engineering Manager - Cloud Services and will work on a team with 2 other professionals. In this position, the Systems Engineer will be responsible for the automation and orchestration of software infrastructures in a Cloud Native Infrastructure environment.
The Senior Systems Engineer - Technology & Information systems is responsible for developing custom integrations as well as maintaining our Monitoring Systems. This ideal candidate for this position must be an independent, highly motivated individual who will take the ownership of the project he/she is assigned.
In this role, the selected candidate will be responsible for directing and responding to tickets to address all issues in a timely and efficient manger, resolving most without escalation to other technical resources.