The selected candidate will provide technical support for software products by analyzing technical problems encountered by the customers. The selected candidate will reproduce and troubleshoot customer issues.
This position is responsible for troubleshooting skills related to software functionality, application server setup, database management, data analysis, app server configuration, performance tuning, installation, migration, and upgrades.
As a member of the software operations team, you will take advantage of the opportunity to unleash your passion for data analytics, software operations and project management by contributing to real production.
In this role, the selected candidate will ensure that appropriate security and controls are instituted within department (e.g. SCRP, ACR, audit follow-up); ensure compliance with Ford IT.s architecture standards within department.
In this role, the selected candidate will be responsible to provide superior product support to external clients by resolving issues and answering non-technical/technical questions regarding our products and services.
In this role, the selected candidate will work with the business to develop business requirements for Analytics Platform; work with the development team to ensure business requirements are communicated clearly and understood.
The Application Support Analyst I will assist with the application support intake and issue evaluation process. As first responder, the Application Support Analyst I will evaluate incidents and escalate as appropriate.
In this role, the selected candidate will be responsible for running and protecting the business by providing daily support for a mix of critical and non-critical financial applications as well as providing new development/applications and additional functionality to existing applications globally.