The Management Analyst position focuses on activities on supporting contracts; serves as the subject matter expert and point of contact for information technology contracts and purchasing activities for division projects and operational services involving vendor contracts.
Responsible for the integration of multiple, voice of client data sets into one common repository, the Client Experience Officer will analyze for trends & opportunity, as well as prioritize the insights.
Marketing, and Content Management. Projects lead will typically support the business teams who perform Marketing, Client Insight Analytics, Content Management, and Communications duties within KeyBank.
Coordinate collection and prioritization of feedback as well as the company's response; escalates issues with potential impact to the broader client base to influence operations, product management, and product development services.
In this role, the selected candidate will be responsible for orchestrating company resources, in the response and delivery of Innodata services, to information services companies and data-driven enterprises.
Develop strategic solutions based on industry trending and customer analysis, which includes preparing executive profiles, and continuous study of assigned accounts industry, business challenges and trends.
Manage system events on multiple distributed systems including identifying incidents, determining root cause and restoring services. Provide management with timely and accurate updates throughout shift.