In this role, the selected candidate will create incident and problem tickets, escalating to the appropriate areas, communicate status updates and follow through to ensure service or products are restored.
In this role, you will work with call center leadership team to increase employee productivity by monitoring real-time adherence and metrics and opportunities to improve overall accuracy and productivity through system enhancements, automation of tasks and/or process improvement.
In this role, the selected candidate will gather requirements for end user support and documentation for new rollouts, changes, processes; support end users with questions and issues as we implement new solutions.
The Analyst will provide domain specific clinical quality management knowledge to provide ad-hoc reporting and analysis services, and to identify areas for reporting consolidation and self-service opportunities.
In this role, the selected candidate will develop a clear understanding of the customer's needs and defines a Product Backlog; constantly re-prioritizes the Product Backlog based on customer feedback, market changes, and business priority.
The Business Systems Analyst will work closely with the Development Community to assist and support the comprehensive fund-raising programs of the University of Michigan. They will assist in the creation, maintenance and dissemination of ad hoc reports for the Development community.
As a Business Analyst working with Systems, Data, and the Client you will serve a key role for our outsourcing business by serving as the link between consultants, external clients and our internal team of system developers.
In this role, the selected candidate will facilitate working sessions using targeted facilitation and advanced modeling techniques; work in a highly collaborative, cross functional development team on various project activities.
In this role, the selected candidate will be responsible for Translating the clients' business needs into a viable solution by collaborating with your development group and operations; authoring documentation for project estimates and statements of work.
The Business Analyst is responsible for understanding the business requirements and defining the appropriate business system solutions. The Analyst will also work directly with the business client, project manager, process modeler, and data modeler to define the business requirements for projects.
The Business Analyst/Consultant Senior serves as the communication bridge between non-technical business users and technical solution developers; the Business Analyst/Consultant has a depth of knowledge in business analysis processes including knowledge of facilitation, methodology, tools, and techniques.