In this role, you will be responsible for managing the experience and integration throughout lifecycle driving new initiatives, enhancements, and business process improvements into development pipeline.
Assists in the management of day to day operations for the Client Services Center. Including direct leadership for call center representatives along with direct phone interaction with clients. Oversee the reporting of production status and motivate and encourage growth among team members.
In this role, you will be responsible to manage the experience throughout a product or program lifecycle, gathering and prioritizing product and customer requirements, defining the product visions and Key Performance Indicators.