In this role, you will research, resolve, and respond to customer questions and callbacks (via chat, phone and email) in a timely manner and in accordance with established standards, policies, procedures and service level agreements.
In this role, you will assist and train Fleet and student aviators on the use of a DoD Learning Management Software application while serving as a liaison between clients and system developers to communicate client needs to a technical team.
In this role, the selected candidate will be responsible for designing, coding, testing, debugging, documenting and supporting all types of application consistent with established specifications and business requirements to deliver business value.
The Support Engineer works with our clients, some of the worlds largest retail brands to maintain maximum uptime and effectiveness for triggered email and website messaging campaigns. This is a role for someone sharp, customer-driven and who enjoys the problem-solving and troubleshooting process.
In this role, the selected candidate must have an experience building complex, scalable, and high-performance systems that have been successfully delivered to customers; understand the need for continuous learning in the development space and can learn quickly.