Delivers a unique customer experience aimed to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities.
This role is responsible for answering a high volume of incoming patient phone calls with a goal of a one call resolution to patient inquires related to their patient accounts, payment plans, balances, refunds, or other related issues.
In this role, you will be responsible to establish, maintain and develop strong relationships with customers in key accounts. Deliver patient information, product information, co pay cards and patient starter kits to key offices and pharmacies.
In this role, you will contact customer to communicate status changes. Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. Utilize extensive business and process knowledge in a variety of areas to support one or more departments.