In this role, you will prepare detail project feasibility studies, formulate complete system scope, project cost, time estimates and human resource and IT infrastructure requirements for new and existing computer information systems.
In this role, you will support the day-to-day activities associated with an application life cycle including implementation, documentation, issue and enhancement tracking, meeting service level expectations for tier one help desk support and training.
In this role, the successful candidate will analyze and resolve loan issues on a daily basis performing restricted access account updates and/or resolution of processing issues, or answering user questions related to servicing, loan program requirements, or system functionality.
In this role, you will researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.