In this role, the selected candidate must have an use available resources and experience to identify malfunctioning mechanical,pnuematic, hydraulic, or electrical components of systems and subsequently repair. Maintain well organized documentation of work completed.
In this role, the selected candidate will provide local computer hardware and software support. Key Objectives and responsibilities include: help desk support/management, customer support on the desktop/laptop/network, customer service, national and local asset management, education and training of clients, compilation of records and reports related to production, machine malfunctioning, and maintenance.
In this role, the successful candidate will act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management.
In this role, the candidate will capture customer insights to improve QS PLM services throughout delivery, and delivers continuous improvement recommendations to service owners; may conduct impact analysis on process/tools coming from new/enhanced services.