The Operations Manager role is a data driven, detailed oriented, project focused position established to serve the customer. Success is predicated on a collaborative management style driven by critical thinking, strategy development and timely execution in a fast paced work environment.
The HRSS RPA Program Manager will report to the HRSS CAO and partner with the HRSS Continuous Improvement & Projects Lead to ensure alignment on global strategy and priorities, and effective execution of HRSS RPA projects. The Program Manager will provide leadership to effectively drive successful completion of all projects under the HRSS RPA Book of Work, as well as identify an ongoing slate of projects ensuring adoption across regions and products.
Candidate will manage a small team of direct reports who will assist with the review and testing requirements noted above, as well as other fair lending advisory functions to ensure compliance with fair lending regulations.
Work with other members of the Product organization across the various lines of business to develop and execute a roadmap of CSo product capabilities necessary to make Chase Pay as the leading omni-channel payment solution for merchant.
Facilitate aggressive quality assurance processes and reporting to ensure complete, precise, accurate and timely transmission of products and services in alignment with company standards and customer expectations.