Technical Support Account Managers (TSAM) are responsible for building and maintaining relationships with our largest customers who operate in complex environments, who have high demands, and who have different requirements to most other customers.
The Technical Pre Sales Manager is responsible for the technical pre-sales activities for all North American sales activities and includes the pro-active promotion of the Geo-modeling, Geo-mechanical and Hydraulic Simulation technical solutions via client presentations, demonstrations and support.
Collaborate with product & engineering teams to quickly respond to client implementation requirements; communicate with stakeholders across multiple business units to bring congruency, collaboration, and cost efficiency to the enterprise.
Provide technical monitoring and assistance for assigned client sites, covering an extensive technological scope; works closely with the Service Delivery Manager on all SLA commitments and in-service support.
The position will be responsible for identifying opportunities for conversion to electric-powered technologies, working with end-users and dealers to explain the costs and benefits of electrification, facilitating the process of conversion, assisting with application processing, and performing inspections of work completed.
In this role, the selected candidate will develop knowledge of customer infrastructure, procedures & team. Review current status of implementation, support & escalation policies, best practices, and develop an overarching support strategy that matches customers need with ShoreTels support capabilities.