The Product Marketing Manager (PMM) is responsible for managing the growth and marketing plans for assigned office product line(s) of company's Printer product portfolio including overall go-to-market strategy of hardware and solutions, product positioning, pricing, competitive marketing analysis, product launch materials, promotional marketing programs, competition monitoring, and new product requirements consistent with company's business objectives and strategy.
As part of the Retail Operations Business Planning Team, you will be responsible for reporting qualitative and quantitative analysis on all strategic business execution movement within areas of administration of Operating Expenses, MDF Expenses, AR/AP/P&L, Budget, MBO, and Labor Forecasting & Allocation, with the goal of maximizing revenue, profit, and market share.
Develops and maintains quality assurance programs, policies, processes, procedures and controls ensuring that performance and quality of products conform to establish standards and agency guidelines to ensure lasting customer satisfaction.
Develop daily / weekly production schedules, consistent with Prism/MRP requirements, stock status report, and special orders and supervise efforts of the Production Supervisors in scheduling and manpower assignments.
Translate game - changing strategy into a road-map and execute against it, by working closely with Customer Experience Designers, Marketing, Merchandising, IT and a range of strategic partners in a collaborative environment.
In this diverse role you will be responsible for quality management for product development projects. You will also be responsible for a defined product range and for the coordination and solving of product complaints.
Maintains and improves contact center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
This can be Sr. Manager or Manager Level position within Samsung Customer Care Unit; this role will serve as the product manager for service contract products that support the B2C/B2B business units at Samsung.
Translate game - changing strategy into a roadmap and execute against it, by working closely with Customer Experience Designers, Marketing, Merchandising, IT and a range of strategic partners in a collaborative environment