Achieve first class results in safety, operation and finance aspects of the business, according to the Company expectations and targets, managing a complex portfolio of contracts across the US & Canada, providing guidance, support and leadership to the project managers of those contracts.
In this role, the selected candidate will
work closely with design/UX, engineering to support the vision and deliver against plan and targets; manage resolution of urgent technical issues while communicating changes to business stakeholders.
Work directly with senior leadership and other internal partners (Risk Management, MIS, Compliance, Legal etc.) to determine business initiatives and priorities, and manage to timely and successful implementation.
The project portfolio will consist of projects of varying sizes and complexity, and new projects are added as often as daily. The Project Manager is solely responsible for defining requirements for cross functional requests and leading the development and implementation effort from initiation to completion.
Work with other members of the Product organization across the various lines of business to develop and execute a roadmap of CSo product capabilities necessary to make Chase Pay as the leading omni-channel payment solution for merchant.
Identify, create, monitor, and maintain key performance indicators including but not limited to teammate productivity, quality audits for both queue and calls, and departmental service level agreements.
Develops and provides for ongoing improvement of preventive maintenance and engineering procedures, hazardous materials communications plan, indoor air quality programs, preventive maintenance programs, budget operating costs estimates and comparisons.