Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
The team is responsible for writing and executing test strategies, test plans, test schedules, test scripts, and test cases. The team is responsible for clearly documenting the results of their testing. The supervisor must understand the role of Software Quality Assurance within the SDLC and be able to guide compliance and effectiveness of the testing function.
Provide a fulfilling work environment that engages team and enables strong performance. Hire, train, coach, and evaluate associates. Provide regular encouragement and feedback, both formal and informal.