In this role, you will provide you with the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, RF unit technology, network connectivity, Windows software, and much more.
In this role, you will troubleshoot and provide excellent first contact customer service support to our end users for questions, problems or issues related to; hardware, software, business applications and networking.
In this role, the selected candidate will be responsible for resolving any issues related to our infrastructure, both internally hosted and cloud-based. This includes things like: e-mail, printers, wired and wireless networks, video conferencing, and VPN.
In this role, you will coordinate program and/or data moves from development to test/education and production regions with minimal supervision. Review knowledge base documentation periodically, updating as needed with general supervision.
The Monitoring Analyst is also responsible for comparing and correlating events from multiple sources, maintaining accurate incident records, and initiating appropriate actions to avoid or minimize loss of IT services.
The Vendor IT Support Specialist provides technical and application specific support for various healthcare systems used throughout the business. The incumbent also acts as a liaison between Vendor IT contacts and internal IT contacts.
The IT Support Specialist Lead position performs highly advanced (senior-level) and/or supervisory computer systems support work. The work involves providing customer support for agency information systems.