Diagnose and troubleshoot issues, provide technical guidance in activities associated with the identification, prioritization, and resolution of hardware, printer, network connectivity, Citrix, and clinical application issues reported via telephone.
Answers inquiries by clarifying desired information; researching, locating, and providing information; resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions.
In this role, you will be responsible for performing all tasks and communication related to the intake of product orders, order fulfillment, scheduling, product delivery, supporting the sales field personnel, interfacing with the customer, working with marketing, and supporting quality/operations for this fast-paced medical device start-up.
Helps answer all trouble calls/emails and enters work orders into our ticketing software.
Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software.
Sells the company's lower complexity products and/or services via telephone or electronic inquiries. Lower complexity products and/or services may include PCs, printers, office equipment, and boxed software. Responds to customer inquiries regarding order delivery.
As an Outside Sales Representative, you will be responsible for cooperating with external bank referral partners in your territory to sell products and services to customers through their marketing channels.