In this role, the selected candidate will be responsible for providing world-class service to our customers in an accurate, efficient, and professional manner; respond to routine and complex customer inquiries via the telephone and e-mail.
Maintain high service satisfaction by following up on client inquiries, providing training, and providing updates. Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery.
The IT Service Desk Analyst will provide Level 1 technical support to internal staff worldwide. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.
Diagnose and troubleshoot issues, provide technical guidance in activities associated with the identification, prioritization, and resolution of hardware, printer, network connectivity, Citrix, and clinical application issues reported via telephone.
You'll be taught how to lead an event marketing team, be responsible for all aspects of the events from start to finish, and develop a plan to grow the business - all while honing your management, customer service and communication skills.
Assist in technical support relationship to drive customer satisfaction by proactively resolving software technical issues for customers both onsite, online and via telephone. Resolve challenging, potentially high impact customer situations with a high level of tact and understanding.
In this role, the selected candidate will monitor incident queues for issues and take ownership and assist customers as required; monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Answers inquiries by clarifying desired information; researching, locating, and providing information; resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
This position requires excellent communication skills, a professional demeanor, proactive problem solving skills. The ability to interface with all levels of employees and to give presentations and advocate certain product changes to the law partners.
Helps answer all trouble calls/emails and enters work orders into our ticketing software.
Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software.
The Service Desk Professional is responsible for providing technical guidance in activities associated with the identification, prioritization, escalation and resolution of client issues by phone & email.