In this role, the selected candidate will maintain an effective and efficient Service desk tightly linked with customer business objectives; ensure continuous improvement of services provided to customer end users.
The Service Support Manager is responsible directly or through others for designing, developing, documenting and implementation of service support infrastructure and processes based on industry best practices to support a distributed organization.
In this role, the selected candidate will review and manage Customer Service assignments and offer preliminary guidance as needed to properly prepare the Customer Service Technicians for working each claim.
This position assists staff with technical support of desktop computers, applications, and related technology; work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
In this role, the selected candidate will coordinate delivery of company products and services according to agreed upon business solution goals and objectives. Maintain records of routine expenditures to ensure budgetary compliance.
In this role, the selected candidate will provide support using remote management applications, telephone, and email tools as well as provide IT support services with the highest level of integrity; this role is not only support for desktop hardware but includes hands on experience working with Active Directory, Exchange, Windows Desktop and Windows Server, to name a few.