In this role, you will monitor and provide status of critical shipments and ensure outbound on time delivery. Interact with key personnel to monitor and develop process to ensure the timely and accurate processing of orders and shipments.
In this role, you will be responsible to manage assigned customer services representatives and administrative staff, including subordinate managers, and performs personnel actions including hiring and performance evaluation.
In this role, you will develop call center systems by developing customer interaction and voice response systems, and voice networks; executing user acceptance test plans; planning and controlling implementations.
In this role, you will plan, design, lead, and coordinate service-related activities and provide administrative direction and leadership for Service Desk activities. The selected candidate will train, coach, and mentor Service Desk support staff to ensure customer and business objectives.
In this role, the selected candidate will provide oversight on how customers are handled and provide prompt solutions to higher complexity customer-related issues that the Customer Service Department may need help with.
In this role, you will manages the day-to-day relationship with outsourced vendor(s) that perform customer service operations to ensure that quality levels, cost, and productions metrics meet the Companys standards. This includes but is not limited to cost per call, quality scores and staffing budgets. This position also acts as the point person and is the conduit from which all incoming and outgoing information flows.