Critically analyze, negotiate and actively contribute to decisions on requirements. This includes engaging appropriate parties to facilitate the identification of problem and root cause, and facilitate decision making.
Work with business development and engineering teams to finalize and document business requirements with client, with emphasis on workflow analysis, requirement identification and definition, and communication.
Work with the 3rd party development teams to ensure acceptable level of post-implementation support is provided and to provide ongoing application support with focus on proactive problem management and resolution.
Knowledge in Invest management module will be added advantage. Good knowledge in Interfaces, Idocs , LSMW and user exits. Good configuration experience. Overall experience in rollout and data migration project.
This role also supports strategic enterprise call routing initiatives that are a result of Risk & Control approved projects and technology infrastructure decisions necessary to support CCB Call Centers and the Service Transformation Roadmap over the next several years.
Develop acceptance criteria in conjunction with business partners, working with them to define the stories resulting in a clearer, more detailed and more complete understanding of project deliverables.
Accurately analyzes and reports financial results for ALATUS on a monthly, quarterly, and annual basis using standard reporting formats (Variance analysis, VA-CVA, OI walks, etc.) and ad-hoc analyses as necessary to characterize and explain financial drivers.