Resolves customer problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Oversee and assist with all new client rollouts from an operational perspective to ensure launches are communicated and monitored at all facilities, reporting any issues internally for prompt resolution.
Plan and execute marketing programs that drive adoption, build community and inspire brand loyalty. Proven track record designing and executing effective marketing programs leveraging web, email and social media, including behavioral metrics.
Develops and maintains quality assurance programs, policies, processes, procedures and controls ensuring that performance and quality of products conform to establish standards and agency guidelines to ensure lasting customer satisfaction.
Identifies departmental financial resources necessary to support operating plan and provide cost justification for departmental spending; participates with dc manager in the development of department operating budgets.
Consistently identify new operational opportunities and develop strategies for accomplishing the attainment of improved efficiency and productivity; address the needs of the customer while at the same time promoting and protecting the long-term interests of the Company.
This individual will service customer, business, and technology needs, thorough AWS infrastructure management, incident management, IT service management, as well as software and infrastructure development.
Lead and manage processes for obtaining client feedback through collaboration with sales and account management teams, and leverage to inform product roadmap and enhancements and ensure high levels of client satisfaction.
Coordinate production related training including operator skills training, quality management system training, and work with the safety coordinator to insure all required safety training is completed on a timely basis.
Provide support, participate and lead many LAN/WAN projects and tasks performed by the Network Operations team; tam with the IT architecture and engineering groups to help ensure alignment with business initiatives while adhering to KPMG guidelines and leading industry practices.