Monitoring/alerting, centralized logging, security, telephony (VOIP, WebRTC, on-premises and hosted), Active Directory, LDAP, Amazon Web Services, VMWare, Desktop Management (MAC/Windows), Mac OS X, Windows, Linux.
Support and maintain existing MES Application by prioritizing, analyzing the support tickets / issues; providing support on testing of enhancement fix / hot patch in the Simulation or the Integration environment.
Uphold high standards for timely issue resolution; contribute expertise to the management of existing and new IT products and services; define workarounds for known errors and initiate process improvements.
The Product Developer must also test the outcome of the development work of these same team members. That is, verify that the programming work done by technology operates as specified in the design document, or that work done by marketing delivers the message we are trying to convey.