In this role, you will be responsible to analyze call volume trends and various reports to improve operational efficiencies. Analyzes and offers solutions to management to improve the customer experience.
In this role, you will initiate, develop and manage development for assigned product line based on customer research and analysis using quantitative and qualitative methods to capitalize on market conditions, trends, and changes in key segments.
In this role, the selected candidate analyzes call volume trends and various reports to improve operational efficiencies, analyzes and offers solutions to management to improve the customer experience.
In this role, you will monitor and forecasts call volume along with preparing, analyzing, and balancing staffing needs in a cost effective manner. Communicates information and solutions to management, works closely with IT on service center scheduling technologies.
In this position, you will monitor day to day system rejections on front-end operating system; quality control, research and resolve issues to improve customer lifecycle for the companys operating system. (I.e. enrollment failure, customer payment, customer data corruption, etc.)
In this role, you will discover, develops and manages enhancements to assigned product line development based on customer research and analysis. Translates findings into usable and marketable enhancements to exisitng products or development of new products. Coordinates marketing planning and execution and presents results. Manages relationships and projects with third-party vendors and internal clients.