In this role, the selected candidate will initiate, develop and manage development for assigned product line based on customer research and analysis using quantitative and qualitative methods to capitalize on market conditions, trends, and changes in key segments.
Develops basic working knowledge of all Allstate personal lines product, price and risk management policy and processes and competitor intelligence tools and resources (including basic knowledge of underwriting systems and technologies).
In this role, you will be responsible to analyze call volume trends and various reports to improve operational efficiencies. Analyzes and offers solutions to management to improve the customer experience.
Provides operational support for applications, supporting the business and other IT areas by providing status and recommending solutions where there are system issues and coordinating resolution of issues with Customer Support and Development.
In this role, you will manage one of the following operational workflows associated with Master Data domains including but not limited to Item, Vendor, Location and Customer Master Data setup and maintenance with oversight and support.
In this role, you will develop project estimates by identifying phases and elements, personnel requirements, and costs. Verifies results by completing tests. Prepares customers to use system by conducting training.
In this role, the selected candidate will
analyze call volume trends and various reports to improve operational efficiencies. Analyzes and offers solutions to management to improve the customer experience.
Discovers, develops and manages enhancements to assigned product line development based on customer research and analysis. Translates findings into usable and marketable enhancements to exisitng products or development of new products. Coordinates marketing planning and execution and presents results. Manages relationships and projects with third-party vendors and internal clients.